Esther Baek
Wawa
Milwaukee,WI
1
Language
8
years of professional experience
Dedicated customer service associate with proven ability in problem resolution and relationship building. Committed to enhancing customer satisfaction and operational efficiency through effective communication and teamwork.
Work History
Customer Service Associate
3 Years 9 Months- Assisted customers with inquiries, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized stock to enhance operational efficiency.
- Trained new associates on customer service protocols and store procedures.
- Implemented best practices for food safety and sanitation in compliance with health regulations.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Associate
9 Months- Resolved customer complaints effectively, promoting brand loyalty and satisfaction.
- Collaborated with team members to streamline workflow during peak hours.
- Conducted regular quality checks on food and beverage items for freshness and safety.
- Implemented improvements in service delivery that enhanced overall customer satisfaction scores.
Cashier
5 Months- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Maintained clean and organized checkout area to enhance store presentation.
- Collaborated with team members to optimize workflow during peak hours.
Dietary Aide
10 Months- Maintained cleanliness and organization of dining areas and food preparation spaces.
- Collaborated with dietary team to ensure prompt meal delivery and service efficiency.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Guest services
Assertiveness
Quality assurance
Calm and professional under pressure
Relationship building
Understanding customer needs
Issue and complaint resolution
Retail store support
Customer data confidentiality
Sales transactions
Languages
Korean
Native or Bilingual
Timeline
Customer Service Associate
Wawa
09.2021 - 06.2025Read More
Customer Service Associate
Wawa
09.2020 - 06.2021Read More
Cashier
Walmart
11.2019 - 04.2020Read More
Dietary Aide
Peter Becker Community
11.2017 - 09.2018Read More
Souderton Area High School
High School Diploma
Read More