Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
17
17
years of professional experience
Work History
Guest Services Coordinator
Sun Communities
Granby , CO
02.2021 - Current
Researched and answered inquiries from potential customers via telephone or email.
Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
Assisted in training new employees on proper procedures related to guest services operations.
Handled incoming calls from guests seeking assistance with various issues such as lost items or billing discrepancies.
Answered phone calls and emails to make accurate reservations.
Managed guest check-in and check-out procedures.
Greeted walk-in and phone guests, determining interests and needs.
Cashier
Ace Hardware
Granby, CO
05.2018 - 02.2020
Stocked shelves with merchandise when needed.
Processed returns and exchanges of merchandise in accordance with store policies.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Processed sales transactions to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures, and customer services.
Custodian
Firth Evangelical Free Church
Firth, NE
09.2016 - 03.2018
Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
Ranch Hand
Stukenholtz Farms
Nebraska City, NE
06.2007 - 03.2018
Repaired broken fencing or other structures on the property.
Assisted in the daily care of livestock, including feeding and watering animals.
Implemented pest and weed control measures to maintain healthy pastures.
Herded livestock to pastures for grazing or to scales, trucks or other enclosures.
Used all-terrain vehicles to patrol expansive land holding, pastures and grazing areas to monitor animal activities.
Monitored livestock health and informed ranch manager of issues.
Assisted with daily care and feeding of livestock, ensuring optimal health.
Managed and maintained fencing and barn structures for safety and security.
Monitored pastures for health of vegetation and water sources.
Operated tractors and farm equipment for various tasks.
Groundskeeper
Camp Solaris
Firth , NE
06.2016 - 06.2017
Assisted with landscaping projects such as laying sod or planting trees.
Trimmed trees, shrubs, and hedges using hand tools such as shears and pruners.
Mulched flower beds to retain moisture levels in the soil.
Watered plants, flowers, and turf to maintain healthy growth.
Assistant Youth Group Leader
Camp Solaris
Firth , NE
06.2016 - 06.2017
Developed strategies to engage youth group members in positive activities.
Monitored behavior of youth group members during activities.
Collaborated with other staff on program development and implementation.
Acted as a mentor to individual students within the youth group.
Facilitated team-building exercises and icebreakers at meetings.