Esther Fierros-Cervantes
Wyoming,MI
Summary
Developed valuable skills in fast-paced environments, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
Target
06.2023 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Guest Advocate
Old Navy
10.2022 - 04.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Education
Associate of Science - Health Administration
Ferris State University
Big Rapids, MI05-2026
High School Diploma -
Lee High School
1335 Lee St SW, Wyoming, MI 4950905-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Conflict resolution
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Target
06.2023 - 05.2025
Guest Advocate
Old Navy
10.2022 - 04.2023
Associate of Science - Health Administration
Ferris State University
High School Diploma -
Lee High School
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