Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esther Figueroa

Orem,UT

Summary

Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.

Overview

2
2
years of professional experience

Work History

Sales Associate

Harbor Freight tools
Provo, Utah
04.2025 - 07.2025
  • Assisted customers in product selection and provided product knowledge.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained visual merchandising standards to enhance store presentation.
  • Stocked shelves and organized inventory for optimal accessibility.

Warehouse Specialist

just ingredients
Orem, Utah
02.2025 - 04.2025
  • Operated warehouse equipment to efficiently move products and materials.
  • Maintained accurate inventory records using warehouse management systems.
  • Assisted in receiving shipments and verifying product quantities.
  • Organized warehouse space for optimal storage and accessibility of items.
  • Collaborated with team members to ensure timely order fulfillment.
  • Conducted regular inspections of products for quality assurance purposes.

Product Flow

Best Buy
Orem, UT
01.2024 - 01.2025
  • Operated snow plow to clear roads and sidewalks of accumulated snow, ice, and debris.
  • Maintained a safe working environment by adhering to safety regulations and procedures.
  • Inspected vehicle prior to use for any malfunctions or damages.

Crew Member

McDonald's
Orem, UT
03.2023 - 11.2023
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.

Education

High School Diploma -

I.E Jose Celestino Mutis
Colombia
12-2022

Some College (No Degree) - Medical Assistant

Mountainland Technical College
Provo, UT

Skills

  • Customer service
  • Team collaboration
  • Order fulfillment
  • Active listening
  • Visual merchandising
  • Money handling
  • Inventory control
  • Excellent people skills
  • Customer engagement

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Sales Associate

Harbor Freight tools
04.2025 - 07.2025

Warehouse Specialist

just ingredients
02.2025 - 04.2025

Product Flow

Best Buy
01.2024 - 01.2025

Crew Member

McDonald's
03.2023 - 11.2023

High School Diploma -

I.E Jose Celestino Mutis

Some College (No Degree) - Medical Assistant

Mountainland Technical College

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