Esther Guevara
Washington,DC
Summary
Results-driven Office Manager known for exceptional organizational skills and conflict management. Successfully coordinated office operations and enhanced customer relations, contributing to improved service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
Office Manager
IMF/ Concordia Hotel
Washington , DC
08.2014 - Current
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Resident Services Coordinator
UIP Property Management
Washington , DC
03.2013 - 06.2014
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Answered telephones and routed calls or delivered messages.
- Developed and deepened relationships with residents and fellow staff.
- Interfaced with residents to address and resolve complaints or grievances.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Bell Mulitcultural High School
Washington DC06-2005
Skills
- Vendor engagement
- Travel coordination
- Document management
- Clerical support
- Office management software
- Inventory control
- Employee supervision
- Policy implementation
- Scheduling coordination
- Team supervision
- Mail handling
- Employee training
- Expense reporting
- Customer relations
- Scheduling and calendar management
- Conflict management
- Training and coaching
- Technical support
- Event coordination
- Staff management
- Customer service
- Staff training
- Administrative support
- Office management
- Organizational skills
- Operations management
- Policy and procedure modification
- Information protection
Timeline
Office Manager
IMF/ Concordia Hotel
08.2014 - Current
Resident Services Coordinator
UIP Property Management
03.2013 - 06.2014
High School Diploma -
Bell Mulitcultural High School