Esther Nava
Dodge City,KS
Summary
An energetic self-starter who is creative and can work independently or with a team. Enhancing operational efficiency and customer satisfaction. Excelled in enforcing safety, resolving complaints with thoughtful solutions, and leading teams with bilingual communication skills. Demonstrates exceptional multi-tasking abilities and a commitment to maintaining high standards of service, ensuring a 100% duty stance throughout shifts.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
08.2015 - 11.2015
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Volunteer
Fallbrook Medical Center
02.2012 - 03.2012
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Handled front office administrative duties such as: phone calls, data entry, scheduling and maintained up to date medical records.
- Gave injections in different sites.
- Assisted Dr. with minor procedures.
Line Cook/Cashier Assistant
Wedgewood Wedding And Banquet
11.2010 - 07.2011
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Education
Medical Assistant Diploma - Medical Assisting
Kaplan College-California United States
San Marcos, CA03.2012
High School Diploma -
Orange Glen High School
Escondido, CA05.2007
Skills
- Customer Service Management: Bilingual (Spanish English)
- Multi-tasking and time management
- Ability to work under pressure
- good presentation skills
- Flexible and able to adjust to the work environment
- Stand 100% during duty time
Timeline
Shift Leader
Jersey Mike's Subs
08.2015 - 11.2015
Volunteer
Fallbrook Medical Center
02.2012 - 03.2012
Line Cook/Cashier Assistant
Wedgewood Wedding And Banquet
11.2010 - 07.2011
Medical Assistant Diploma - Medical Assisting
Kaplan College-California United States
High School Diploma -
Orange Glen High School
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