Esther Nganga
Tacoma,Wa
Summary
Skilled Mental Health Technician with proven expertise in de-escalation techniques and a strong foundation in behavior observation, honed at Western State Hospital. Demonstrates a compassionate approach to patient care, significantly improving patient well-being. Achieved a notable increase in positive patient outcomes through effective crisis intervention and empathy development.
Overview
3
3
years of professional experience
Work History
Mental Health Technician
Western State Hospital
Lakewood, WA
01.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
CNA
Alaska Gardens
Tacoma, WA
03.2022 - 11.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Cna
Elite Learning Institute
Federal Way, WA02.2022
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Crisis intervention
- Patient safety management
- Empathy development
- Clinical documentation
Timeline
Mental Health Technician
Western State Hospital
01.2024 - Current
CNA
Alaska Gardens
03.2022 - 11.2023
Cna
Elite Learning Institute