ESTHER RAMIREZ
San Jose,CA
Summary
Dynamic Operations Associate with a proven track record at Louis Vuitton - LVMH, excelling in customer service and operational management. Recognized for implementing process improvements that enhanced workflow efficiency and training new team members to foster a collaborative environment. Strong problem solver with exceptional attention to detail, committed to achieving high standards.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Operations Associate
Louis Vuitton - LVMH
Santa Clara, CA
11.2020 - Current
- Managed daily operations to ensure efficient product flow and inventory management.
- Implemented quality control measures to maintain high standards in product presentation and customer service.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Enhanced team productivity by leading weekly strategy meetings focused on operational improvements.
- Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
- Trained new associates on company policies, procedures, and operational best practices to improve team performance.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Followed shipping and receiving procedures for goods and materials.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Operations Lead
Neiman Marcus
Palo Alto, CA
11.2010 - 08.2020
- Oversaw daily operations/ lost prevention/ customer service to ensure efficiency and compliance with company standards.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Trained and mentored team members on best practices and safety protocols.
- Developed and maintained Standard Operating Procedures (SOPs) for various operational tasks.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
William C Overfelt High School
San Jose, CAAssociate of Science -
De Anza College
Cupertino, CASkills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Team support
- Scheduling
- Safety procedures
- Operational reporting
- Supply ordering
- Relationship building
- Shipping procedures
- Operations management
- Health assessments
- Strong problem solver
- Documentation and recordkeeping
- Teamwork
- Meeting planning
- Problem-solving
Accomplishments
Experienced luxury retail professional with a proven track record at Neiman Marcus and Louis Vuitton. Successfully led store openings and closings, while enhancing operational efficiency at Neiman Marcus. At Louis Vuitton, contributed to consistent year-over-year improvement in KPIs within a high-performing environment. Skilled in training and developing new team members across sales and back-of-house functions. Strong contributor to inventory control, maintaining low shrink levels, and supporting care services by upholding standards for defectives and shop-soiled merchandise.
Languages
Spanish
Native or Bilingual
Timeline
Operations Associate
Louis Vuitton - LVMH
11.2020 - Current
Operations Lead
Neiman Marcus
11.2010 - 08.2020
High School Diploma -
William C Overfelt High School
Associate of Science -
De Anza College