Esther Romero
Plainsboro,NJ
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
4
4
years of professional experience
Work History
Substitute teacher
Monroe Township School District
09.2022 - Current
- Provide classroom instruction at the elementary schools that continues the learning process for students in the absence of their teacher
- Provide continuity in the district's educational program while maintaining a respectful learning climate and exhibiting a high standard of professional contact
- Perform other tasks and assume other responsibilities as assigned
- Ensure students adhere to the rules and handle misbehavior as per school policy.
Test Security Specialist
Adecco/ETS
11.2020 - 09.2021
- Ensuring the validity of test scores among various standardized tests such as PSAT, SAT, GRE, TOFEL
- Analyze data case files, tasks and management skills, perform tasks and support daily activities
- Identify and conduct investigations into test irregularities, examine and take the results of these investigations and guide the activities leading to the resolve the identified problems
- Planning and implementing preventative measures intended to maintain a high level of test score integrity, one being assessment validity
- Act as key resource to test takers, their representatives, counsel and provide advice on corporate policy and procedures relevant to test security issues
- Document investigative actions, prepare document files by determining information relevant to each case and recommend course of action to the manager
- Answer phone calls and emails from test takers regarding obtaining score results in a timely manner, handle and manage their account to answer any complaint.
Customer Service Representative
Adecco/Computershare
05.2020 - 08.2020
- Respond to customer service inquiries via inbound or outbound calls, generated by shareholders or other participants with relation to personal investment accounts in a wide arrangement of companies
- Provide prompt resolution of such inquiries in a courteous and professional manner
- Provide up to date and accurate information by utilizing knowledge of internal systems to gather and communicate information to customers
- Take inbound or outbound calls from shareholders or brokers to collect votes as it relates to proxy solicitation campaigns and meet or exceed call ratio targets set by management
- Perform other duties or tasks as assigned by management.
Education
B.A. of Arts - International Studies
Ramapo College of New Jersey
Mahwah, NJSkills
- 10 years of experience in customer service
- Highly proficient in Intermediate Korean
- Strong interpersonal communication skills
- Highly detail-oriented, hard-working, and team-oriented
- Proficient in Microsoft Office, including advanced skill in Word, PowerPoint, and Excel
- Safety Awareness
- Elementary Education
- Multi-Subject Instruction
- Discipline
- Disciplinary Procedures
- Activity Management
- Records Management
- Lesson Planning
Languages
Korean
Limited Working
Italian
Elementary
Timeline
Substitute teacher
Monroe Township School District
09.2022 - Current
Test Security Specialist
Adecco/ETS
11.2020 - 09.2021
Customer Service Representative
Adecco/Computershare
05.2020 - 08.2020
B.A. of Arts - International Studies
Ramapo College of New Jersey