Esther Serrano
Tampa,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Store Manager
Mia Cake House
Plantation, FL
06.2018 - 07.2022
- Supervised guests at front counter, answering questions regarding products.
- Established merchandising, sales and profit objectives to drive business success.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Led groups of children safely through variety of camp activities.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Sales and Service Expert
Liveops Virtual Call Center
Davie, FL
01.2000 - 06.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FLSkills
- Sales Tracking
- Customer Service
- Management Training
- Inventory Management
- Performance Monitoring and Evaluation
- Time Management
- Recruiting and Hiring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Mia Cake House
06.2018 - 07.2022
Customer Sales and Service Expert
Liveops Virtual Call Center
01.2000 - 06.2018
High School Diploma -
Hallandale High School
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