Esther Young
Rochester,NY
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
Work History
EXPERIENCED ASSISTANT MANAGER
Hollister
03.2023 - Current
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Coached and mentored new employees on company policies and procedures.
- Prepared monthly sales reports and presented them to senior management.
- Monitored sales performance to identify potential areas for improvement.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Increased growth by sales 30-50% since being apart of the team
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Worked closely with District Manager and Regional Manager
PERSONAL ASSISTANT
Michael Altobello Photography
05.2018 - 05.2022
- Performed preventative maintenance, equipment setup, lighting, staging and final walkthroughs for video and photography sessions Photographed high-quality images sold to various print and digital media companies
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Collaborated with photographer and art director to compete with daily tasks
- Consulted with clients to understand their vision and scheduled photo shoots.
MANAGER
Philmont Cooperative
06.2020 - 02.2022
- Organizes and leads projects to drive operational excellence by standardizing, enhancing, and streamlining functional work Analyzes store inventory to optimize replenishment schedules to match demand Manages customer inquiries and provides timely solutions to enhance customer satisfaction
- Directs promotional strategies, events, and merchandising to increase brand loyalty and continued relationships with customers
- Conducts employee trainings, performance reviews, new employee interviews, and makes hiring recommendations.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Developed and implemented business strategies to achieve business goals and stay competitive within our cooperative and chefs/farmers businesses.
- Developed detailed plans based on broad guidance and direction.
Moto Coffee Machine
Antony Katz
06.2015 - 05.2018
- Increased sales by 6% through building customer relationships, social media marketing, suggestive selling techniques, and staying current on customer trends and requirements
- Maintained customer resource management database for customer information analytics
- Processed sales transactions and handled customer payments using point of sale system.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts - PHOTOGRAPHY
School of Visual Arts
New York, NY04.2018
High School Diploma -
Berkshire Waldorf High School
05.2014
Skills
- Event Planning, Social Media Management, Community Engagement
- Photography, Planning, Consulting, Project Proposals, Scheduling And Coordinating
- Vendor Performance Analytics, Inventory Management, Shift Management Business Correspondence
- Conflict Management Employee Training Office Administration Travel Accommodations
- Employee Performance Evaluations
- Small Business Development/Start Up
Timeline
EXPERIENCED ASSISTANT MANAGER
Hollister
03.2023 - Current
MANAGER
Philmont Cooperative
06.2020 - 02.2022
PERSONAL ASSISTANT
Michael Altobello Photography
05.2018 - 05.2022
Moto Coffee Machine
Antony Katz
06.2015 - 05.2018
Bachelor of Arts - PHOTOGRAPHY
School of Visual Arts
High School Diploma -
Berkshire Waldorf High School
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