Esti Alushaj
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Server
2 Years 5 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
1 Year 9 Months- Increased sales by 25% by upselling higher-end products such as daily specials and specialty drinks to customers.
- Ensured customer satisfaction by clarifying questions about orders and specialty items, resulting in positive feedback.
- Supported bartending during high-volume shifts, contributing to seamless service.
- Facilitated order efficiency and accuracy through clear communication with kitchen staff, leading to numerous customer recommendations.
Server
1 Year 1 Month- Conducted check-ins with customers to take orders and ensure satisfaction with meals after delivery, addressing any issues promptly.
- Helped customers with dietary restrictions, allergies and intolerances, obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to provide safe and delicious food options for customers with dietary restrictions, allergies, and intolerances.
Server
1 Year 10 Months- Displayed enthusiasm and promoted excellent service, resulting in increased customer referrals and walk-in business.
- Maintained composure and professionalism when addressing difficult customers during busy shifts.
- Maintained thorough menu knowledge of over 60 items to sufficiently answer questions regarding menu items sourcing, ingredients, and cooking methods.
- Created a welcoming atmosphere for guests upon arrival. for entire dining experience as first-point of contact for incoming guests.
Server
4 Years 3 Months- Resolved guest and employee complaints to ensure customer satisfaction and improve team dynamics.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Upsold high-profit items like appetizers and mixed drinks, driving increased sales revenue.
Education
Bachelor of Arts - Accounting And Business Management
High School Diploma
Skills
Volunteer Work
* Assisted patients at Illyria clinic at Jacobi Medical Center by translating in Albanian and Spanish & filling paperwork on their behalf.
* Assisted elderly patients for Diana's Angels Home Care by providing personal care assistance.
References
* David Fearnley (Former Manager) (917) 687-6807
* Dritan Alikaj (Former Manager) (917) 981-8598
* Andrew Gordon (Former Manager) (646) 939-7677
* Jozef Vorfi (Former Manager) (347) 825-9644
Hobbies
* Skiing, Swimming, Reading Adventure Novels, Passionate Football Fan,