Estiven Rabanales

Customer Service Associate
Stop, Chop and Roll, Cedarhurst, New York
01/2023 – 07/2024

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Handled phone and in-store customer orders, ensuring accuracy and timely service in a busy environment.
• Packaged to-go orders, maintaining quality and presentation.
• Collaborated effectively with a team of two coworkers to ensure smooth operations during peak hours.
• Maintained cleanliness and organization of the restaurant, contributing to a positive dining experience for customers.

Key Achievements:

• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed strong customer service skills through direct interaction with patrons.
• Contributed to a positive work environment and team cohesion.