Estrella Cacique
Applebee's Neighborhood Grill & Bar
Fowlerville,MI
3
Years of experience
Detail-oriented professional skilled in guest seating coordination and complaint resolution. Committed to enhancing customer satisfaction through effective communication and multitasking.
Work History
Hostess
1 Year 3 Months- Managed reservation system to optimize table turnover and guest flow.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Collaborated with servers to communicate guest needs and preferences effectively.
- Assisted in training new staff on hospitality standards and menu knowledge.
Hostess
1 Year 5 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Coordinated with kitchen and service staff to streamline guest service processes.
- Developed and delivered comprehensive training programs for new host staff to enhance service quality and operational efficiency.
Front End Courtesy Clerk
3 Months- Assisted customers with inquiries, ensuring a positive shopping experience.
- Operated cash register efficiently, processing transactions accurately.
- Maintained cleanliness and organization of store aisles and checkout areas.
- Collaborated with team members to restock shelves and manage inventory levels.
- Provided exceptional service during peak hours, enhancing customer satisfaction.
Education
High School Diploma
- Honor Roll [All 4 years]
- Academic Award [All 4 years]
- 3.8 GPA
- Ranked in Top [87]% of class
- Extracurricular Activities: [Tennis]
Skills
Table management
Guest seating coordination
Greeting guests
Customer service
Customer satisfaction
Complaint handling
Complaint resolution
Effective multitasking
Payment processing
Detail-oriented
Phone etiquette
Patience and empathy
Timeline
Hostess
Applebee's Neighborhood Grill & Bar
07.2025 - CurrentRead More
Hostess
Aubrey’s Grill and Bar
02.2024 - 07.2025Read More
Front End Courtesy Clerk
Kroger
11.2023 - 02.2024Read More
Fowlerville Community Schools
High School Diploma
Read More