Estrella Contreras
Lubbock,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Hybrid Sales Specialist for Legalzoom
VXI Global Solutions - Lubbock
05.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Created and implemented sales strategies to successfully meet company targets.
- Negotiated contracts with clients and developed relationships with key personnel.
- Advised, sold and configured Business products in single and multiple transactions, averaging 2000 in sales.
Account Associate
VXI Global Solutions - Lubbock
11.2022 - Current
- Set up, updated and closed customer accounts in computer system.
- Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
Manager
Chick-fil-A
12.2020 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Monterey High School
Lubbock, TX05.2023
Skills
- Loyalty Building
- Commercial Law
- Registration Paperwork
- Cost Management
- Time Management
- Staff Management
- Team Leadership
- Accounts Payable and Accounts Receivable
- Bill Payment and Recordkeeping
Timeline
Hybrid Sales Specialist for Legalzoom
VXI Global Solutions - Lubbock
05.2023 - Current
Account Associate
VXI Global Solutions - Lubbock
11.2022 - Current
Manager
Chick-fil-A
12.2020 - 11.2022
High School Diploma -
Monterey High School
Similar Profiles
Nicole AllenNicole Allen
Customer Service Representative at VXI Global Solutions - LubbockCustomer Service Representative at VXI Global Solutions - Lubbock
Alexandra WallaceAlexandra Wallace
Volunteer Service at LubbockVolunteer Service at Lubbock
JOSHUA GENOSAJOSHUA GENOSA
Customer Service Representative (AT&T MOBILITY) at VXI Global SolutionsCustomer Service Representative (AT&T MOBILITY) at VXI Global Solutions