Jessica Lewallen
Dalton,GA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
Work History
Pro Sales Specialist
Lowe's Home Improvement Center
Dalton, GA
06.2018 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built and maintained top accounts in sales and fulfilled needs of pro consumer by providing support and reliability.
- Created and implemented sales strategies to successfully meet company targets.
- Listened to customer needs and proposed matching solutions from credit services, to volume savings program.
- Collaborated with vendor representatives and customers to set up optimal delivery schedules.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Drove team revenue totals by bringing in top sales numbers.
- Interacted with multiple customers daily to provide personalized product guidance, resolve issues and open new accounts
- Exceeded quarterly sales goals
Service Manager
Lowe's Home Improvement Center
Dalton, GA
06.2017 - 06.2018
- Managed two departments with scheduling, daily reports and managerial duties
- Maintained team productivity and quality of service by establishing and maintaining clear expectations.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Worked alongside peers to fulfill needs of business.
Installed Sales Department Manager
Lowe's Home Improvement Center
Dalton, GA
01.2015 - 06.2017
- Built relationships with customers to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits by following established guidelines and auditing sales reports.
- Maintained financials and controlled expenses to boost profits.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built and maintained relationships with installers and vendors to provide product and services that best met needs of consumer.
- Handled install complaints while upholding accountability and customer satisfaction.
- Weekly job site inspections to ensure customer's needs are being met and installers are on site and representing company standards.
- Managed kitchen and bath remodels by ensuring product availability, offering support to in-home sales representative, meeting needs of consumer and scheduling installations.
Sales Specialist Flooring
Lowes Home Improvement
Dalton, GA
02.2011 - 01.2015
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges and payment plans during sales process.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Quoted and closed installation contracts with customers while providing reliable resources to ensure customer satisfaction.
Education
No Degree - Computer Information Systems
Coosa Valley Technical Institute
Calhoun, GASkills
- Loyalty Building
- Site Visits
- Lead Generation Management
- Client Rapport-Building
- Bid Estimation
Timeline
Pro Sales Specialist
Lowe's Home Improvement Center
06.2018 - Current
Service Manager
Lowe's Home Improvement Center
06.2017 - 06.2018
Installed Sales Department Manager
Lowe's Home Improvement Center
01.2015 - 06.2017
Sales Specialist Flooring
Lowes Home Improvement
02.2011 - 01.2015
No Degree - Computer Information Systems
Coosa Valley Technical Institute
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