Estrella Cruz
Houston,US
Summary
Dedicated and detail-oriented professional with over four years of experience in clerical services, managing confidential records, and providing exceptional customer service in a fast-paced healthcare environment. Currently pursuing a degree in education, I am passionate about helping others and developing strong interpersonal and organizational skills. Seeking to transition into a receptionist/administrative assistant role where I can contribute to an efficient and positive workplace.
Overview
9
9
years of professional experience
1
1
Language
Work History
Receptionist Clerk
Texas Children Hospital
Houston, TX
03.2023 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered a high volume of incoming calls daily to resolve customer issues and schedule appointments.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Maintained accurate electronic health records, contributing to streamlined access for healthcare providers.
- Assisted in preparing reports on patient flow and scheduling trends, supporting operational efficiency initiatives.
- Provided clerical support by copying, faxing, and filing documents.
Beauty Advisor/Sales Associate
Sally’s Beauty
Houston, Texas
03.2019 - 12.2021
- Managed front desk operations, multi-line phone system, and client scheduling.
- Processed payments, updated retail inventory, and completed daily reporting.
- Delivered personalized service to 80+ customers daily, enhancing customer satisfaction.
- Collaborated on visual merchandising and product displays.
Sales Associate
Home Depot
San Antonio, TX
07.2017 - 09.2018
- Assisted customers in product selection and provided expert recommendations based on individual needs.
- Processed transactions efficiently, ensuring accuracy in cash handling and credit card processing.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
Education
High School Diploma -
Pearsall High School
San Antonio, Texas06.2016
Skills
- Multi-line phone & front desk management
- Microsoft Office Suite (Word, Excel, Outlook)
- Effective communication and interpersonal skills
- Basic math skills
- Appointment scheduling & calendars
- Filing, data entry & digital record-keeping
- Time management & professionalism
- Quick learner with an interest in educational environments
TOOLS & TECHNOLOGY
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Social Media Tools (Facebook, Instagram)
- Basic Inventory Management Software
Languages
Spanish
Timeline
Receptionist Clerk
Texas Children Hospital
03.2023 - Current
Beauty Advisor/Sales Associate
Sally’s Beauty
03.2019 - 12.2021
Sales Associate
Home Depot
07.2017 - 09.2018
High School Diploma -
Pearsall High School