Esveidy Aguirre Pizana
Cary,IL
Summary
Adaptable and creative contributor with experience in customer service and inventory management. Known for attention to detail and cash handling accuracy, ready to leverage expertise to enhance customer satisfaction and support team goals.
Overview
11
11
years of professional experience
Work History
Key Holder
Rally House
2024.04 - 2024.10
- Assisted in maintaining accurate inventory levels through regular stock assessments.
- Executed daily cash handling procedures, ensuring accuracy and security of transactions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported visual merchandising efforts to enhance product presentation and store aesthetics.
Busser
City Works
2023.08 - 2023.11
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and drinks promptly during peak hours.
- Collaborated with kitchen staff to ensure timely table turnover and service efficiency.
- Trained new bussers on standard operating procedures and best practices for workflow.
- Monitored inventory levels of utensils and supplies, facilitating timely replenishment.
- Supported management in optimizing seating arrangements for maximum capacity utilization.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Cashier
5 Points Restaurant
2021.05 - 2023.06
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to improve service speed and quality.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Garden Associate
Home Depot
2020.04 - 2022.06
- Assisted customers in selecting plants, tools, and gardening supplies to enhance their gardening experience.
- Maintained inventory levels of garden products, ensuring availability for customer needs.
- Operated and maintained equipment such as tillers and trimmers to support garden maintenance tasks.
- Educated customers on proper plant care techniques and landscaping solutions to promote successful gardening outcomes.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Educated customers on sustainable gardening practices, promoting environmental consciousness.
- Collaborated with team members to set up seasonal displays, maximizing product visibility and sales potential.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
Crew Member
Once Upon a Bagel
2019.08 - 2019.10
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Sales Associate
T.J. Maxx
2018.09 - 2019.12
- Facilitated customer transactions, ensuring accuracy and efficiency during checkout process.
- Enhanced product presentation to drive sales and improve overall store aesthetics.
- Assisted customers in locating merchandise, providing exceptional service and product knowledge.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Crew Member
Panera Bread
2018.08 - 2019.08
- Provided exceptional customer service while efficiently processing orders and managing cash transactions.
- Maintained cleanliness and organization of dining and food preparation areas to enhance customer experience.
- Collaborated with team members to ensure timely food preparation and adherence to quality standards.
- Assisted in training new crew members on operational procedures and best practices for efficiency.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Optimized workflow processes during peak hours, resulting in improved service speed and accuracy.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
Sales Associate
MetroPCS
2017.06 - 2018.06
- Collaborated with team members to achieve sales targets and maintain optimal inventory levels.
- Trained new associates on store policies, procedures, and customer service standards.
- Implemented visual merchandising strategies that increased customer engagement and sales volume.
- Analyzed sales trends to recommend inventory adjustments for improved stock management.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Crew Member
Burger King
2013.05 - 2017.05
- Implemented inventory management practices, reducing waste through effective stock rotation techniques.
- Addressed customer inquiries and concerns promptly, ensuring satisfaction and repeat business.
- Contributed to team goals by actively participating in daily briefings and performance assessments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma -
Wheeling High School
Wheeling, IL2015-05
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Creativity and originality
Languages
Spanish
Native or Bilingual
Interests
- Crafting and DIY Projects
- Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
- Drawing and Painting
Timeline
Key Holder
Rally House
2024.04 - 2024.10
Busser
City Works
2023.08 - 2023.11
Cashier
5 Points Restaurant
2021.05 - 2023.06
Garden Associate
Home Depot
2020.04 - 2022.06
Crew Member
Once Upon a Bagel
2019.08 - 2019.10
Sales Associate
T.J. Maxx
2018.09 - 2019.12
Crew Member
Panera Bread
2018.08 - 2019.08
Sales Associate
MetroPCS
2017.06 - 2018.06
Crew Member
Burger King
2013.05 - 2017.05
High School Diploma -
Wheeling High School