Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Akers

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Well experienced in conflict and resolution with staff and customers. Exceeds expectations and does everything I can to improve the company.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Spirit Halloween
07.2023 - 11.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

E-commerce Clerk

Kroger
12.2022 - 07.2023
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Read labels, obtained merchandise from shelves and processed incoming orders.
  • Greeted customers and directed to requested products.

Camp Counselor & Teachers Aid

Silverlake The Family Place
06.2021 - 10.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Sonic Crew Member

Sonics Drive In
01.2021 - 06.2021
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Associate of Arts - Nursing

Gateway Community And Technical College
790 Thomas More Pkwy, Edgewood, KY 41017
06.2023

Skills

  • Operations Oversight
  • Customer Relations
  • Loss Prevention
  • Records Management
  • POS Systems
  • Shift Scheduling
  • Customer Service Management
  • Goals and Performance
  • Issue Resolution
  • Problem-Solving
  • Order Management
  • Customer Experience
  • Store Opening and Closing

Timeline

Assistant Store Manager

Spirit Halloween
07.2023 - 11.2023

E-commerce Clerk

Kroger
12.2022 - 07.2023

Camp Counselor & Teachers Aid

Silverlake The Family Place
06.2021 - 10.2022

Sonic Crew Member

Sonics Drive In
01.2021 - 06.2021

Associate of Arts - Nursing

Gateway Community And Technical College

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Ethan Akers