Ethan Bacay

Part of the first hiring cohort that was trained before grand opening. Was responsible for ensuring smooth operation and identifying/solving potential complications, particularly during soft/grand opening. Helped assist owners with operational, technological, and service adjustments to ensure both efficiency and guest satisfaction. Additional responsibilities included opening/closing the store, handling cash, verifying end of day balances, ensuring adherence to health and safety guidelines, and fulfilling/managing reservations, take out orders, and catering requests

Provided high-quality customer service by creating a welcoming and positive dining experience for guests in a fast-paced restaurant environment. Accurately took and processed food and beverage orders while ensuring attention to detail and order accuracy. Demonstrated strong multitasking abilities by managing multiple tables efficiently during high-volume periods. Utilized problem-solving skills to address customer concerns, resolve issues promptly, and maintain guest satisfaction. Collaborated with team members and kitchen staff to ensure timely service and smooth operations

Opened and prepared the coffee shop for daily operations by setting up equipment, brewing coffee, and ensuring all food and beverage stations were fully stocked and ready for service. Supervised shift operations in a fast-paced environment while delivering high-quality customer service and creating a welcoming experience for guests. Prepared drinks and food items with accuracy and efficiency, maintaining consistency with expected standards. Troubleshot and resolved issues with machinery and equipment as needed. Maintained cleanliness, organization, and adherence to health and safety guidelines while ensuring operational efficiency

Led daily shift operations to ensure efficient restaurant performance and high-quality customer service. Assigned team members to front of house positions, including front counter and drive-thru, to maximize productivity, maintain smooth workflow, and hit labor percentage targets during both peak and non-peak hours. Monitored operations throughout shifts and adjusted staffing as needed to improve service, speed, and efficiency. Coordinated and managed team member break schedules to ensure proper coverage and compliance with labor guidelines. Responsible for balancing cash drawers, verifying register accuracy, and preparing shift cash deposits in accordance with company procedures. Addressed and resolved customer complaints, inquiries, and concerns in a professional manner to maintain a positive guest experience. Provided leadership, support, and clear communication to team members while helping maintain a clean, organized, and safe work environment