Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Baker

Fruitland,MD

Summary

Dynamic professional with a proven track record in customer service and sales enhancement, evidenced by a history of exceeding sales goals at Bad Monkey. Skilled in customer assistance and adept at crafting high-quality cocktails, my work ethic and integrity have consistently improved customer satisfaction. Trained and led teams at Evolution Craft Brewery, showcasing patience, empathy, and leadership.

Overview

11
11
years of professional experience

Work History

Cashier

Boscov's
09.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.

Bartender

Iron Rooster
03.2022 - 01.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Head Server

Evolution Craft Brewery
01.2019 - 01.2023
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Stayed up-to-date on menu changes to help customers make food choices.

Bar Manager

Bad Monkey
01.2014 - 01.2019
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Closed out cash register and prepared cashier report at close of business.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

Education

Associate of Applied Science - Nursing

Wor Wic Community College
Salisbury, MD
01-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Boscov's
09.2023 - Current

Bartender

Iron Rooster
03.2022 - 01.2023

Head Server

Evolution Craft Brewery
01.2019 - 01.2023

Bar Manager

Bad Monkey
01.2014 - 01.2019

Associate of Applied Science - Nursing

Wor Wic Community College

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Ethan Baker