Ethan Boss
Culloden,GA
Summary
Site Leader with proven expertise in team management and customer service at Foamworks Auto Spa. Enhanced operational efficiency through strategic process improvements, resulting in reduced turnaround times. Extremely skilled in staff development and maintenance, fostering a positive work environment that elevated team morale and retention.
Overview
5
5
years of professional experience
Work History
Site Leader
Foamworks Auto Spa
Macon, GA
06.2025 - Current
- Trained and mentored team members in cleaning techniques and customer service standards.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround time.
- Managed inventory levels, coordinating supply orders to maintain optimal stock for services.
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Evaluated employee performance, providing feedback to foster professional growth and development.
- Ensured compliance with safety regulations, promoting a safe work environment for all employees.
- Created a positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.
Shift Leader
Big Peach Car Wash
Griffin, GA
10.2024 - 06.2025
- Managed inventory levels, ensuring availability of supplies for seamless operations.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Designed and implemented schedules to optimize operational efficiency.
Assistant Site Leader
Crystal Clean Auto Spa
Macon, GA
05.2023 - 10.2024
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Supported site leader in managing team schedules and task assignments.
- Coordinated training sessions for new staff on service protocols and safety procedures.
- Executed routine quality checks to maintain high standards of service delivery.
- Improved my maintenance abilities to minimize downtime in the case of an emergency
Shift Leader
Tommy’s Express Car Wash
Macon, GA
10.2022 - 05.2023
- Developed staff schedules to optimize coverage during peak business hours.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Increased the total memberships of the store by hundreds in my time there
Shift Leader
Tidal Wave Auto Spa
Macon, GA
09.2021 - 07.2022
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on safety protocols and operational procedures.
- Conducted routine equipment inspections to maintain safety standards and operational efficiency.
- Resolved customer inquiries and complaints, fostering positive client relationships.
- Collaborated with management to identify training needs and enhance team performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Farm Hand
Elliot’s
Lizella, GA
01.2021 - 06.2021
- Operated farm machinery to assist with planting and harvesting crops.
- Maintained equipment and tools ensuring optimal performance and safety standards.
- Assisted in livestock care, including feeding, grooming, and health monitoring.
- Managed crop irrigation systems to support consistent growth and yield quality.
Team Member
Wendy’s
Macon, GA
09.2020 - 01.2021
- Delivered exceptional customer service during peak hours, ensuring a positive dining experience.
- Operated kitchen equipment and maintained cleanliness to meet health and safety standards.
- Collaborated with team members to efficiently prepare food items according to established recipes.
- Assisted in training new staff on operational procedures and customer service protocols.
- Handled cash transactions accurately, ensuring proper register balance at shift end.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining quality service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Crawford County High School
Roberta, GASkills
- Team management
- Team building
- Staff development
- Maintenance
- Scheduling
- Customer service
Timeline
Site Leader
Foamworks Auto Spa
06.2025 - Current
Shift Leader
Big Peach Car Wash
10.2024 - 06.2025
Assistant Site Leader
Crystal Clean Auto Spa
05.2023 - 10.2024
Shift Leader
Tommy’s Express Car Wash
10.2022 - 05.2023
Shift Leader
Tidal Wave Auto Spa
09.2021 - 07.2022
Farm Hand
Elliot’s
01.2021 - 06.2021
Team Member
Wendy’s
09.2020 - 01.2021
High School Diploma -
Crawford County High School