Ethan Brown
Zionsville,IN
Summary
Experienced professional with a solid background in foodservice. Offers an excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. High-energy, skilled at welcoming guests and balancing server loads to optimize operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Chuy's Tex-Mex
Indianapolis, IN
05.2024 - 01.2025
- Delivered exceptional customer service in a high-volume restaurant, serving up to 150 guests per shift
- Managed up to 8 tables simultaneously, ensuring accurate order placement and timely delivery through effective coordination with kitchen staff
- Mastered menu knowledge, including daily specials and dietary accommodations, providing personalized recommendations that increased upselling of premium items
- Processed cash and credit transactions totaling over $2,000 daily with 100% accuracy, adhering to company financial protocols and maintaining precise tip reporting.
- Collaborated with a team of 20+ staff members to maintain a clean, compliant dining environment
- Resolved customer complaints with professionalism, fostering repeat business through positive guest interactions.
Trolley Driver/Package Handler
FedEx
Zionsville, IN
05.2023 - 01.2024
- Conducted pre-trip inspections of trolleys to verify operational readiness.
- Coordinated and organized themovement of heavy packages while adhering to tight schedules.
- Followed company policies for attendance and schedule compliance.
- Operated trolleys safely and efficiently, adhering to established traffic regulations.
Retail Associate
Cracker Barrel
Indianapolis, IN
09.2020 - 07.2022
- Excelled in a customer-facing role during the COVID-19 pandemic, serving up to 200 customers daily while navigating supply chain disruptions and evolving regulations.
- Took on supervisory responsibilities, overseeing the sales floor alone
- Used sales forecasting and data to push specific products, increasing efficiency and profits
- Handled cash and digital transactions totaling over $5,000 per shift with zero discrepancies, ensuring accurate financial reporting via point-of-sale systems.
- Enhanced customer experience by addressing inquiries and resolving complaints, earning a 4-star rating in the company's skills and training program.
- Analyzed sales data to recommend product placements, increasing sales of featured items
Referee and Assistant Coach
Zionsville Basketball League
Zionsville, IN
01.2019 - 03.2022
- Officiated over 100 basketball games for 4th-6th graders, enforcing rules and fostering a respectful, competitive environment
- Assistant coached a team of 12 young athletes, developing training plans
- Mentored 50+ young players annually in teamwork and sportsmanship, which enhanced social skills and discipline.
- Organized game-day logistics, including court setup and scheduling for up to 8 games per weekend, ensuring smooth operations and positive participant experiences.
Education
Bachelor of Science - Public Affairs, Public Financial Management
Indiana University
Bloomington, IN05.2026
Study Abroad - Public Affairs
Universidad Complutense Madrid
Madrid, Spain06.2025
High School Diploma - Core 40 Honors
Zionsville Community High School
Zionsville, IN05.2022
Skills
- Sales techniques
- Order accuracy
- Communication skills
- Leadership abilities
- Problem solving
- Organizational skills
- Customer service excellence
- Tableside etiquette
- Work ethic
Affiliations
- Finance Board, Business Professionals of America (BPA) Zionsville Community High School, Zionsville, IN August 2020 – May 2022
- Member, IU Public Finance Association Indiana University, Bloomington, IN August 2024 – Present
- Member, National Honor Society Zionsville Community High School, Zionsville, IN August 2019 – May 2022
- Participant, Spanish Language Exchange Program Indianapolis, IN & Madrid, Spain January 2025 – June 2025
Websites
Certification
- Liquor License
Accomplishments
- Dean's List O'Neil School
Activities
- Member, Business Professionals of America, Zionsville, IN, 2 years
- Peer Special Education Assistant, Zionsville, IN, 1 year
- Varsity and JV Volleyball, Zionsville, IN, 2 years
- Varsity and JV Basketball, Zionsville, IN, 3 years
- Volunteer, IU Community Service Network, Bloomington, IN, 2023-Present, Participated in local outreach programs, including campus cleanups and charity fundraisers
Leadership And Involvement
- Finance Board, Business Professionals of America (BPA), Zionsville, IN, Zionsville Community High School, 08/01/20, 05/31/22, Competed against other members nationwide in business-focused workshops and competitions; Developed presentations on specific business cases managing logistics and budgets, which enhanced leadership and financial planning skills
- Member, IU Public Affairs Student Association, Bloomington, IN, Indiana University, 08/01/24, Present, Engaged in monthly seminars on public financial management, contributing to discussions on budgeting and market analysis, enhancing knowledge of public sector operations.; Complete financial literacy workshops, collaborating with peers to develop materials on budgeting and fiscal responsibility.; Participated in case study competitions, analyzing public sector financial challenges, which honed analytical and problem-solving skills.
- Member, National Honor Society, Zionsville, IN, Zionsville Community High School, 08/01/19, 05/31/22, Recognized for academic excellence and leadership, maintaining a GPA above 3.8 while balancing extracurricular commitments.; Engaged in community service events, such as building ramps for disabled accessibility, enhancing community engagement.
- Participant, Spanish Language Exchange Program, Madrid, Spain, 01/01/25, 06/30/25, Engaged in weekly Spanish language exchange sessions with native speakers during study abroad in Madrid (2025), improving fluency and cultural competency., Facilitated cross-cultural discussions with 15+ participants per session, enhancing communication skills and understanding of diverse perspectives
References
References available upon request.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server
Chuy's Tex-Mex
05.2024 - 01.2025
Trolley Driver/Package Handler
FedEx
05.2023 - 01.2024
Retail Associate
Cracker Barrel
09.2020 - 07.2022
Referee and Assistant Coach
Zionsville Basketball League
01.2019 - 03.2022
Bachelor of Science - Public Affairs, Public Financial Management
Indiana University
Study Abroad - Public Affairs
Universidad Complutense Madrid
High School Diploma - Core 40 Honors
Zionsville Community High School
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