Ethan Chesnut
Porter
Summary
Seasoned Assistant General Manager at The Brass Taps Bar And Grille, adept in operations oversight and staff development. Spearheaded promotional campaigns and cost-saving strategies, enhancing profitability and team performance. Excelled in vendor relationship management and employee scheduling, ensuring operational excellence and customer satisfaction. Demonstrates a robust business operations background and exceptional team leadership expertise.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
The Brass Taps Bar And Grille
Kingwood
03.2024 - Current
- Monitored competitor activity and market trends to stay competitive.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Created promotional campaigns to increase store traffic and generate revenue.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules for staff members based on their availability.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Motivated and led team members to work together to achieve targets.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Met business targets with streamlined operations strategies.
- Organized special events such as promotions or fundraisers to drive business growth.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Ensured compliance with company policies, procedures, and regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Coordinated with the General Manager to develop and implement strategic plans.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Managed daily operations of the store, including scheduling and supervising staff.
Lead Bartender
Bocca Italian Kitchen
Atascosa
02.2021 - 07.2023
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Upsold customers from shelf to premium brands to help boost sales.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Poured wine, beer and cocktails for patrons.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Reinvented classic cocktails to complement new menu options.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Greeted frequent visitors by name and explained new promotions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Created signature beverages to increase revenue and patron loyalty.
- Maintained a safe working environment by following all safety protocols.
- Collected and organized daily till totals and tips.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Balanced daily registers and generated sales reports for management.
- Monitored bar inventory and promptly restocked low items before depletion.
Education
High School Diploma -
Kingwood High School
Kingwood, Texas05-2016
Skills
- Business operations background
- Menu development
- Sales techniques
- Promotions implementation
- Inventory control
- Customer retention
- Operations oversight
- Google drive
- Employee scheduling
- Financial reporting
- Vendor relationship management
- Employee relations
- Budgeting and cost control
- Training and development background
- Team leadership expertise
- Marketing initiatives
- Staff development
- Budget control
- Workflow coordination
- Food safety and sanitation
- Staff management
Timeline
Assistant General Manager
The Brass Taps Bar And Grille
03.2024 - Current
Lead Bartender
Bocca Italian Kitchen
02.2021 - 07.2023
High School Diploma -
Kingwood High School