Ethan Fickler
Albuquerque
Summary
Adept at crisis management and fostering exceptional customer service. Enhanced guest satisfaction and streamlined operations at Flying Star. Strong work ethic and ability to lead teams in high-pressure environments, coupled with expertise in cash handling and activity planning, have consistently improved service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server
Flying Star
Albuquerque, NM
04.2023 - Current
- Demonstrated strong multitasking skills by managing hundreds per day without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Food Runner
Flix Brewhouse
Albuquerque, NM
08.2022 - 03.2023
- Handled high-pressure situations calmly and professionally during peak hours at the theater.
- Improved customer satisfaction by promptly delivering food orders to hundreds of seats per day and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted with bussing theaters and cleaning up spills.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Acted as a team lead for food runners, properly garnishing food and delegating responsibilities for other food runners.
Kids Camp Supervisor
City Of Albuquerque Parks And Recreation Dept
Albuquerque
06.2019 - 05.2021
- Collaborated with other supervisors to identify areas for improvement and implement necessary changes.
- Ensured safety of approximately 60 children per day by closely monitoring daily activities and adhering to established protocols.
- Managed program operations by communicating with and holding staff accountable to responsibilities.
- Trained new employees in camp policies, procedures, and best practices for optimal performance.
- Implemented emergency preparedness plans effectively in case of unexpected incidents or weather conditions.
- Developed relationships with parents, providing regular updates on their child''s progress at camp.
- Modeled appropriate behavior for staff members by adhering strictly to camp rules and regulations at all times.
- Managed and organized paperwork and contact information for participants.
- Maintained accurate records of camper attendance, medical information, dietary restrictions, and other relevant details for easy reference when needed.
- Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
Education
No Degree - Nuclear Engineering
University of New Mexico
Albuquerque, NMNo Degree - Accounting
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
La Cueva High School
Albuquerque, NM05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Quick learner
- Problem-solving
- Teamwork and collaboration
- Time management
- Crisis management
- Team management
- Activity planning
Timeline
Server
Flying Star
04.2023 - Current
Food Runner
Flix Brewhouse
08.2022 - 03.2023
Kids Camp Supervisor
City Of Albuquerque Parks And Recreation Dept
06.2019 - 05.2021
No Degree - Nuclear Engineering
University of New Mexico
No Degree - Accounting
Central New Mexico Community College
High School Diploma -
La Cueva High School