Hi, I’m
Ethan Fraticelli
CSR
Woonsocket,Rhode Island
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the fast food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
years of professional experience
Work History
Dominos's Pizza
CSR
08.2021 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Beacon Charter SchoolWoonsocket, RI
High School Diploma
06.2023
Skills
- Billing Adjustments and Refunds
- Persuasion
- Customer Service
- Active Listening
- Dedication
- Problem Solving
Accomplishments
- Gained many compliments by completing my duties with accuracy and efficiency from higher ups.
- I've been nominated for an award for best editing in my film class.
Passionately studying Film Making (Cinematography/ Videography)
I have over two years filming my churches sermons of experience and I am majoring in Film this Fall. I also made a short film during my senior year of High School and was awarded best editing.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
CSR
Dominos's Pizza
08.2021 - Current
Beacon Charter School
High School Diploma