Summary
Overview
Work History
Education
Skills
Handball Association
Timeline
Generic

Ethan Gerhardt

Okeana,Ohio

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Chad's Drive Thru
03.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.

Labor Worker

Amazon
09.2020 - 02.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Performed general housekeeping and cleaning tasks.
  • Loaded and unloaded materials onto trucks and trailers.

Food Service Team Member

Snappy Tomato Pizza
09.2019 - 08.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.

Education

Bachelor of Science - Small Business Management

Miami University
Oxford, OH
12.2024

Skills

  • Safety Regulations
  • Customer Service
  • Customer Complaint Resolution
  • Problem Resolution
  • Verbal Communication
  • Customer Service and Assistance

Handball Association

Member of the Handball Association competing in local tournaments and matches

Timeline

Customer Service Associate

Chad's Drive Thru
03.2021 - Current

Labor Worker

Amazon
09.2020 - 02.2021

Food Service Team Member

Snappy Tomato Pizza
09.2019 - 08.2020

Bachelor of Science - Small Business Management

Miami University

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Ethan Gerhardt