Overview

Work History

Education

Skills

Certification

Timeline

Ethan Gerry

Port Orange,FL

Overview

9

9

years of professional experience

1

1

Certification

Work History

General Manager

Culvers

10.2017 - Current

Ranked in the top 20 out of 1000 different Culvers locations for four consecutive years.
Managed a diverse team of over 60 professionals, fostering a positive work environment and high employee satisfaction.
Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Customer Service Representative

Randstad Technologies, LLC

01.2015 - 09.2017

Handled hundreds of customer inquiries and suggestions courteously and professionally.
Managed approximately 30 incoming calls per day from customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Cross-trained and backed up other customer service managers.

Education

Bachelor of Science - Information Technology

Daytona State College

Daytona Beach, FL

12.2025

Associate of Arts - Information Technology

Daytona State College

Daytona Beach, FL

12.2023

Skills

Organizational Development
Customer Relationship Management

Leadership and team building
Performance Improvements

Certification

ServSafe Certified
Excel Certified

Timeline

General Manager

Culvers

10.2017 - Current

Customer Service Representative

Randstad Technologies, LLC

01.2015 - 09.2017

Bachelor of Science - Information Technology

Daytona State College

Associate of Arts - Information Technology

Daytona State College