Ethan Hampton
KNOXVILLE,TN
Summary
Dynamic Shift Leader at Cracker Barrel with a proven track record in customer service excellence and team training. Enhanced guest satisfaction through effective conflict resolution and streamlined inventory management, reducing waste. Recognized as Employee of the Year 2022 for driving sales and fostering a collaborative team environment.
Overview
1
1
year of professional experience
Work History
Shift Leader
Cracker Barrel
10.2024 - 01.2026
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory levels, coordinating stock replenishment to maintain product availability.
- Resolved customer complaints swiftly, enhancing guest satisfaction and loyalty.
- Implemented workflow improvements that enhanced team productivity and reduced wait times.
- Collaborated with management to sustain high standards of food safety and cleanliness in the restaurant environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Skills
Customer service excellence
Team training and mentoring
Inventory management
Conflict resolution
Serve safe verified 2019
Employee of the month September 2022
Employee of the year 2022 Spring Hill
Timeline
Shift Leader
Cracker Barrel
10.2024 - 01.2026