Dedicated customer service associate with proven expertise in problem resolution, quality assurance, and team collaboration. Committed to enhancing customer satisfaction and streamlining processes for operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
Lima, OH
04.2025 - Current
Assisted customers with product inquiries and order processing to enhance overall service experience.
Maintained accurate inventory records using point-of-sale systems to ensure product availability.
Resolved customer complaints efficiently, improving satisfaction and loyalty levels.
Collaborated with team members to meet daily operational goals and improve workflow efficiency.
Parts Specialist
Apple Farm Service
Botkins, OH
04.2024 - 11.2024
Managed inventory control processes to ensure accurate stock levels and timely replenishment.
Assisted customers in identifying parts needs, providing tailored solutions and product recommendations.
Operated point-of-sale systems for efficient transaction processing and customer service support.
Coordinated with suppliers to maintain optimal sourcing of parts and equipment for operations.
Order Picker
Dollar Tree Distribution Center
Marengo, OH
03.2023 - 03.2024
Operated forklifts and pallet jacks to efficiently transport merchandise within warehouse.
Selected and packed orders accurately based on customer specifications and shipping requirements.
Maintained cleanliness and organization of work area to ensure safety compliance and operational efficiency.
Collaborated with team members to streamline order picking processes, reducing retrieval times.
Education
Associate of Applied Science - Automotive And High Performance Technology
University of Northwestern Ohio
Lima, Ohio, OH
12-2026
High School Diploma -
Mount Gilead High School
Mount Gilead, OH
06-2022
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Quality assurance
Product knowledge
Certification
HVAC 609 Certification Training - June, 2024
Timeline
Customer Service Associate
Lowes Home Improvment
04.2025 - Current
Parts Specialist
Apple Farm Service
04.2024 - 11.2024
Order Picker
Dollar Tree Distribution Center
03.2023 - 03.2024
Associate of Applied Science - Automotive And High Performance Technology