Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Irwin

Mount Gilead

Summary

Dedicated customer service associate with proven expertise in problem resolution, quality assurance, and team collaboration. Committed to enhancing customer satisfaction and streamlining processes for operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Lowes Home Improvment
Lima, OH
04.2025 - Current
  • Assisted customers with product inquiries and order processing to enhance overall service experience.
  • Maintained accurate inventory records using point-of-sale systems to ensure product availability.
  • Resolved customer complaints efficiently, improving satisfaction and loyalty levels.
  • Collaborated with team members to meet daily operational goals and improve workflow efficiency.

Parts Specialist

Apple Farm Service
Botkins, OH
04.2024 - 11.2024
  • Managed inventory control processes to ensure accurate stock levels and timely replenishment.
  • Assisted customers in identifying parts needs, providing tailored solutions and product recommendations.
  • Operated point-of-sale systems for efficient transaction processing and customer service support.
  • Coordinated with suppliers to maintain optimal sourcing of parts and equipment for operations.

Order Picker

Dollar Tree Distribution Center
Marengo, OH
03.2023 - 03.2024
  • Operated forklifts and pallet jacks to efficiently transport merchandise within warehouse.
  • Selected and packed orders accurately based on customer specifications and shipping requirements.
  • Maintained cleanliness and organization of work area to ensure safety compliance and operational efficiency.
  • Collaborated with team members to streamline order picking processes, reducing retrieval times.

Education

Associate of Applied Science - Automotive And High Performance Technology

University of Northwestern Ohio
Lima, Ohio, OH
12-2026

High School Diploma -

Mount Gilead High School
Mount Gilead, OH
06-2022

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Quality assurance
  • Product knowledge

Certification

  • HVAC 609 Certification Training - June, 2024

Timeline

Customer Service Associate

Lowes Home Improvment
04.2025 - Current

Parts Specialist

Apple Farm Service
04.2024 - 11.2024

Order Picker

Dollar Tree Distribution Center
03.2023 - 03.2024

Associate of Applied Science - Automotive And High Performance Technology

University of Northwestern Ohio

High School Diploma -

Mount Gilead High School