Ethan Kromer
Summary
Experienced with providing comprehensive program support to streamline operations and assist project teams. Utilizes problem-solving abilities to address challenges and ensure smooth workflow. Track record of demonstrating organizational skills and effective communication to support team objectives.
Overview
4
4
years of professional experience
Work History
Program Support Specialist
Western Washington University
06.2023 - 09.2025
- Optimized budget management by closely monitoring expenses and identifying cost-saving opportunities.
- Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
- Enhanced program efficiency by streamlining processes and implementing strategic improvements.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Created documents, reports, and spreadsheets detailing program information.
- Conducted thorough research to inform decision-making processes, resulting in well-informed strategic planning efforts.
Front Desk Receptionist
YMCA
06.2021 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Summer Camp Counselor
YMCA
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
Education
Bachelor of Arts - Political Science
Western Washington University
Bellingham, WA07-2025
Skills
- Troubleshooting skills
- Customer relations
- Data entry
- Recordkeeping requirements
- Documentation management
- Strategic planning
- Interviewing new hires
- Qualitative and quantitative research
- SPSS
- Project management
- Customer management/cooperation
- Communication
Timeline
Program Support Specialist
Western Washington University
06.2023 - 09.2025
Summer Camp Counselor
YMCA
06.2022 - 08.2022
Front Desk Receptionist
YMCA
06.2021 - 12.2022
Bachelor of Arts - Political Science
Western Washington University
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