Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ethan Kullander

Harrisonburg,VA

Summary

I'm hardworking with superior work ethic combined with resourceful and upbeat nature. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to providing highest standard of service and creating a welcoming environment for employees and customers. Consistently recognized for hard work, attention to detail and goal achievement, and always ready to help the team achieve company goals.

Overview

7
7
years of professional experience

Work History

Shift Leader/Bartender

Buffalo Wild Wings
09.2016 - Current
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs in all areas of the store.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cross-trained and provided backup support for organizational leadership.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained clean and well-organized work areas.
  • Responded to customer calls to answer questions about products and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Responded proactively and positively to rapid change.
  • Used slow periods to restock supplies, ice, trays, and delivery bags, etc.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new employees and delegated daily tasks and responsibilities.

SEVER

Urgies
01.2019 - 05.2020
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer calls to answer questions about products and services.

Education

No Degree - Computer And Information Sciences

Blue Ridge Community College
Weyers Cave, VA

High School Diploma -

Harrisonburg High School
Harrisonburg, VA
06.2016

Skills

  • Hospitality Service
  • Individual and Team Goals
  • Task Monitoring
  • Shift Paperwork Completion
  • Drawer Assignments
  • Quality Inspections
  • Team Leadership
  • Conflict Resolution with guests and employees
  • Managing Operations and Efficiency
  • Administrative Duties
  • Staff Training
  • Cash Handling
  • Daily Workflows
  • Complaint Resolution
  • Fryer experience

Additional Information

I have been with Buffalo Wild Wings for 7 years, starting straight out of high school. When I first started I was in the kitchen, moved up to serving, started bartending occasionally, and then shift leading. I was so excited when I was asked to shift lead, I've worked hard in hopes to one day manage. After 7 years, I've worked in every position in the restaurant and thrive in the environment. Moving forward, I want a career in the restaurant field and would love the opportunity to continue in this company.

Timeline

SEVER

Urgies
01.2019 - 05.2020

Shift Leader/Bartender

Buffalo Wild Wings
09.2016 - Current

No Degree - Computer And Information Sciences

Blue Ridge Community College

High School Diploma -

Harrisonburg High School
Ethan Kullander