Ethan Lam
Summary
Dedicated team member with a background in mentoring and facilitating effective communication. Skilled in conflict resolution and streamlining processes, ready to drive team success and enhance operational efficiency. Dedicated customer service professional with strong conflict resolution and administrative support skills. Committed to enhancing guest interactions and delivering outstanding service.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Ambassador/Ticket Agent
Circle Line Sightseeing Yachts
New York, New York
07.2022 - Current
- Organized large groups.
- Provided exceptional customer service during onboard experiences.
- Collaborated with team members to enhance guest interactions.
- Handled guest inquiries and resolved issues promptly and efficiently.
Cashier
Keyfood Marketplace
Staten Island, New York
09.2024 - 09.2025
- Maintained cleanliness and organization of checkout areas throughout shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Varsity Lacrosse Team Captain
New Dorp High School
Staten Island, New York
09.2024 - 09.2025
- Mentored younger athletes, fostering a supportive environment for growth.
- Facilitated team meetings, promoting collaboration and open dialogue among members.
- Maintained open lines of communication between the team and management.
- Facilitated conflict resolution among team members when necessary.
Intern
Orlin & Cohen
Staten Island, New York
10.2024 - 01.2025
- Collaborated with team members to streamline administrative processes.
- Prepared materials for meetings and assisted in the preparation of presentations.
- Assisted in patient intake and data entry for efficient record management.
- Communicated effectively with patients regarding treatment plans and follow-ups.
Education
Some College (No Degree) - Health Science
Stony Brook University
Stony Brook, NYSkills
- Customer service
- Team leadership
- Effective communication
- Conflict resolution
- Administrative support
- Patient interaction
Certification
Basic Life Support (BLS) Provider Certification - American Red Cross
Timeline
Intern
Orlin & Cohen
10.2024 - 01.2025
Cashier
Keyfood Marketplace
09.2024 - 09.2025
Varsity Lacrosse Team Captain
New Dorp High School
09.2024 - 09.2025
Ambassador/Ticket Agent
Circle Line Sightseeing Yachts
07.2022 - Current
Some College (No Degree) - Health Science
Stony Brook University