Ethan Magee
Kaneohe,HI
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
10
10
years of professional experience
Work History
Service Technician
Pacific Ice Services
Honolulu, HI
01.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Preventative maintenance and cleaning
- Troubleshooting and diagnostic repair
- Drive and care for company vehicles
Site Administrator/Technician
ViaPath Technologies
Lynchburg Va, Virginia
08.2022 - Current
- I am the site technician and systems admin for 3 jails and their associated entities
- My responsibilities include providing customer service for a wide variety of customers including inmates, inmate families, correctional and police officers, attorneys, and civilian staff
- I handle repairs to phones and electronic units, account creation, deactivation, and troubleshooting for my company's proprietary software and Windows issues
- I organized each site's equipment inventory and monitor and maintain communication equipment.
- Placed and tracked orders for new equipment for each facility.
Volunteer
Lynchburg Va, Virginia
06.2014 - 10.2023
- I volunteered troubleshooting and diagnosing issues on a pharmacy's network and servers, setting up Google Ads account for a non-profit organization, troubleshooting Windows and MacOS issues for a non-profit organization, and setting up and running media programs for non-profit organization events.
Line Cook/Prep Cook
Buffalo Wild Wings
Lynchburg Va, Virginia
11.2021 - 08.2022
- I prepared orders in a timely manner, kept kitchen stations clean and stocked, and trained new kitchen staff.
Cashier/Cook
Sheetz
Lynchburg Va, Virginia
06.2019 - 07.2020
- I worked as a 3rd shift store attendant, restocked shelves, ran the kitchen, operated the cash register, and performed nightly cleaning.
Infantry Team Leader
United States Marine Corps (USMC)
Twentynine Palms, CA
04.2015 - 04.2019
- I planned and supervised daily tasks and training, ensured completion of assigned tasks, oversaw maintenance and inventory of vehicles, weapons systems, and electronic equipment, and provided performance reviews and goal setting for subordinate Marines.
Education
Computer Science -
Liberty University
Lynchburg, VAGeneral Studies -
Central Virginia Community College
Skills
- Customer service
- Time management
- Communication skills
- Basic vehicle maintenance
- Basic electrical maintenance
- Basic plumbing maintenance
- Attention to Detail
- Troubleshooting ability
- Preventive maintenance
Timeline
Service Technician
Pacific Ice Services
01.2024 - Current
Site Administrator/Technician
ViaPath Technologies
08.2022 - Current
Line Cook/Prep Cook
Buffalo Wild Wings
11.2021 - 08.2022
Cashier/Cook
Sheetz
06.2019 - 07.2020
Infantry Team Leader
United States Marine Corps (USMC)
04.2015 - 04.2019
Volunteer
06.2014 - 10.2023
Computer Science -
Liberty University
General Studies -
Central Virginia Community College