Ethan Musalek
Peninsula Behavioral Health
Port Angeles
2
years of professional experience
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Work History
Case Manager
1 Year 2 Months- Participated in team meetings to discuss case management strategies for individual cases.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Conducted interviews on perspective case managers and peers.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Coordinated meetings between clients, family members and other health care providers involved in the treatment process.
- Met directly with patient to assess needs and develop individualized continuing care plan in collaboration with physician.
- Advocated for patients in healthcare or social service environments to promote wellness and autonomy.
- Used adaptive communication style and practiced empathy to build trust and rapport with clients.
Personal Banker
1 Year 2 Months- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Educated customers on how to use banking products, services, and other financial solutions.
- Responded promptly to emails or phone calls from customers regarding account inquiries or concerns.
- Helped new and existing clients open personal accounts and resolve issues related to ATM machines and online banking.
- Assisted customers with loan applications and credit card requests.
- Analyzed client's financial needs to suggest appropriate services.
Education
Bachelors in Arts Diploma - Business Administrations- Concentration in Finance
Associates in Arts Diploma
High School Diploma
Skills
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Customer Confidentiality
Complaint Handling
Customer De-escalation
Case management
Time management
Case documentation
Problem-solving
Motivational Interviewing
Timeline
Case Manager
Peninsula Behavioral Health
04.2025 - CurrentRead More
Personal Banker
Wells Fargo
02.2024 - 04.2025Read More
Port Angeles High school
High School Diploma
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Peninsula College
Associates in Arts Diploma
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Western Washington University
Bachelors in Arts Diploma from Business Administrations- Concentration in Finance
Read More