Ethan Nolin
Coventry
Summary
Dynamic and results-oriented professional with extensive experience at Home Depot, excelling in customer service management and cash handling. Proven track record in enhancing customer satisfaction and streamlining checkout processes. Known for adaptability, positive attitude, and commitment to workplace safety. Possessing excellent interpersonal skills and positive, upbeat attitude. Understanding customer service principles and cash handling procedures, with focus on accuracy and efficiency. Committed to delivering exceptional service and fostering welcoming environment.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Cashier
Home Depot
02.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Head Cashier
Home Depot
09.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Coventry High School
Coventry, RI06-2024
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Employee training
- Cash handling
- Adaptability and dependability
- Customer service management
- Punctuality
- Training and coaching
- Workplace safety
- Flexible schedule
Certification
- Adult CPR/AED Certification - American Red Cross
- Criminal Justice NOCTI Certification
- FEMA ICS-100 & ICS-200 Certification
Timeline
Head Cashier
Home Depot
09.2023 - Current
Cashier
Home Depot
02.2022 - 09.2023
- Adult CPR/AED Certification - American Red Cross
- Criminal Justice NOCTI Certification
- FEMA ICS-100 & ICS-200 Certification
High School Diploma -
Coventry High School
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