- Music
- I have a passion for photography and editing photos
- Outdoor Recreation
- Kayaking
- Video Gaming
Ethan Ojemann
Kilgore
Summary
Dedicated professional with a solid background in customer service and parts sales. Known for strong negotiation skills and efficient order management, ready to contribute to improving customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Parts Counter Sales Person
TTJ Equipment, Inc.
Longview, TX
07.2024 - Current
- Assisted customers in identifying and purchasing parts to meet equipment needs.
- Processed orders efficiently using inventory management systems to ensure accurate stock levels.
- Provided product knowledge and technical support to enhance customer satisfaction and drive sales.
- Maintained organized parts inventory, ensuring timely restocking and reducing order fulfillment delays.
- Collaborated with team members to improve workflow processes, enhancing overall service delivery efficiency.
- Resolved customer inquiries and issues promptly, fostering long-term relationships and repeat business.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Member Service Associate
Christus Good Shepherd Institute for Healthy Living
Longview, TX
01.2023 - 07.2024
- Provided exceptional customer service, addressing member inquiries and resolving issues efficiently.
- Collaborated with healthcare teams to ensure seamless patient experiences during visits.
- Educated members on available health services and benefits, enhancing understanding and engagement.
- Maintained accurate records in membership database, ensuring data integrity and compliance with regulations.
- Trained junior associates on best practices for customer interaction and service excellence.
- Collaborated with team members to develop strategies for improving overall member experience.
Order Taker
Fisherman's Market Seafood & Bar
Longview, TX
05.2020 - 04.2023
- Processed customer orders efficiently, ensuring accuracy and satisfaction.
- Communicated menu options clearly, enhancing customer experience and engagement.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Managed inventory levels to minimize waste and optimize stock availability.
- Trained new staff on order-taking procedures and customer service standards.
- Welcomed customers and provided quick and attentive service.
Education
High School Diploma -
Kilgore High School
Kilgore, TX05-2022
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Upselling strategies
- Order processing efficiency
- Parts identification
- Cash handling experience
- Ordering parts
- Sales training
- Teamwork and collaboration
- Time management
- Problem-solving
- Customer service
- Team collaboration
- Verbal and written communication
- Forklift operation
Interests
Timeline
Parts Counter Sales Person
TTJ Equipment, Inc.
07.2024 - Current
Member Service Associate
Christus Good Shepherd Institute for Healthy Living
01.2023 - 07.2024
Order Taker
Fisherman's Market Seafood & Bar
05.2020 - 04.2023
High School Diploma -
Kilgore High School