Ethan Phillip
Kissimmee
Summary
Detail-oriented and dedicated professional seeking a Code Enforcement Officer position to ensure compliance with local regulations and ordinances. Bringing strong investigative skills, and a commitment to public safety and community well-being. Adept at conducting inspections, resolving violations, and working collaboratively with residents and government agencies to maintain a safe and orderly environment.
Overview
9
9
years of professional experience
Work History
Reservation Agent
Holiday Inn Club Vacation
Orlando
02.2023 - Current
- Assisted guests with reservations, modifications, and cancellations while ensuring a seamless booking experience
- Resolved guest inquiries and concerns, demonstrating strong problem-solving and customer service
- Provided detailed information on resort amenities, promotions, and vacation packages to enhance customer satisfaction
- Utilized reservation software and CRM tools to manage bookings and maintain accurate records
Security Supervisor
Platinum Security Group
Auburndale
11.2022 - 12.2023
- Supervised a team of security officers, ensuring the best possible service delivery
- Ensured a safe environment through active patrol, strict access control, and monitoring
- Collaborated with other security personnel for effective protection and coverage
- Completed incident reports and collaborated with law enforcement
Correctional Officer/ Mental Health Worker
Polk Correctional Institution
Polk City
08.2017 - 10.2022
- Recognized and addressed signs of mental health crises and emotional distress among inmates.
- Utilized de-escalation techniques to manage individuals facing mental health challenges.
- Collaborated with medical, mental health, and counseling staff to enhance inmate wellness.
- Maintained security and oversaw health and safety for staff and inmates.
- Monitored radio transmissions to respond promptly to directions and emergencies.
- Enforced institutional rules and standard operating procedures.
- Provided timely written incident reports in proper format.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL01-2011
Skills
- Attention to detail
- Microsoft Office proficiency
- Time management
- Effective communication
- Analytical thinking
- Data entry accuracy
- Dependability
- Management and training expertise
- Law enforcement knowledge
Timeline
Reservation Agent
Holiday Inn Club Vacation
02.2023 - Current
Security Supervisor
Platinum Security Group
11.2022 - 12.2023
Correctional Officer/ Mental Health Worker
Polk Correctional Institution
08.2017 - 10.2022
High School Diploma -
Poinciana High School