Ethan Rausch
Orlando,FL
Summary
I am a very passionate person with everything I do, I take pride in all the work I do. I always do everything to the best of my ability.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Staff
Publix
06.2018 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Actively assisted in associate needs and issues.
- Handled large transactions above thousands of dollars.
- Successfully closed the customer service department by myself.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Server
Ocean Republic Brewery
05.2021 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Arts - Art
University of Central Florida
Orlando, FL06.2024
High School Diploma -
South Fork High School
Stuart, FL05.2021
Skills
- Microsoft Word
- Safe Balancing
- Front-End Supervision
- Active Listening
- Stocking and Replenishing
- Customer Relations
- Account Management
- Microsoft PowerPoint
- Staff Training
- Sales Expertise
Timeline
Server
Ocean Republic Brewery
05.2021 - 07.2021
Customer Service Staff
Publix
06.2018 - Current
Associate of Arts - Art
University of Central Florida
High School Diploma -
South Fork High School
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