Helen Aguilera Ramirez
Miami,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE STAFF
Publix Supermarkets Store
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- POS / Cashier
Volunteer
BAC
07.2020 - 11.2021
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Provided immediate responses to questions from volunteers.
Education
Associate of Science - Veterinary Technology
Miami Dade College
Miami, FL06.2025
No Degree - Advanced English
Miami Dade College
Miami, FL12.2023
High School Diploma -
Miami Coral Park High School Adult Education
Miami, FL05.2022
Skills
- Customer Relations
- Microsoft Word
- Safe Balancing
- Veterinary Care
- Team Goals
- Bilingual in English and Spanish
Awards
Dean's List, Miami DAde College, Fall 2022
Timeline
CUSTOMER SERVICE STAFF
Publix Supermarkets Store
05.2022 - Current
Volunteer
BAC
07.2020 - 11.2021
Associate of Science - Veterinary Technology
Miami Dade College
No Degree - Advanced English
Miami Dade College
High School Diploma -
Miami Coral Park High School Adult Education
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