Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Serrano

Undergraduate Student
Richmond,TX

Summary

Detail-oriented professional with experience in customer service and complaint resolution. Skilled in maintaining cash register accuracy and collaborating with team members to enhance customer flow. Eager to contribute to a positive shopping experience.

Overview

1
1
Certification
1
1
year of professional experience

Work History

Customer Service Assistant

H-E-B Grocery
06.2025 - 08.2026
  • Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
  • Assisted customers with inquiries, providing accurate product information and ensuring satisfaction.
  • Processed transactions efficiently, maintaining cash register accuracy and adhering to company policies.
  • Collaborated with team members to streamline checkout processes and improve customer flow.

Education

High School Diploma -

George Ranch High School
Richmond, TX
05.2001 -

Skills

Documentation

Customer consultation

Request management

Reporting skills

Transaction processing

Quality assurance controls

Teamwork and collaboration

Calm under pressure

Bilingual communication

Certification

Python Programming

Timeline

Customer Service Assistant

H-E-B Grocery
06.2025 - 08.2026

High School Diploma -

George Ranch High School
05.2001 -
Ethan SerranoUndergraduate Student