Ethan Simon
Summary
Dedicated Shift Lead with a strong background in cash handling and customer service. Led team training initiatives and ensured compliance with food safety and quality standards. Fostered positive customer interactions while maintaining operational efficiency in fast-paced settings. Experience as an Instructional Assistant included supervising students and promoting a safe, respectful learning environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Yogurtland
Dallas, USA
12.2025 - Current
- Trained, coached, and supported employees on company procedures, food safety standards, and customer service expectations.
- Managed cash handling, register reconciliation, and end-of-shift reporting with accuracy and accountability.
- Assisted management with opening and closing procedures, operational audits, and performance monitoring.
Instructional Assistant
Xplore
Dallas, USA
09.2024 - 05.2026
- Responsible for accompanying, assisting, and monitoring over 50 elementary school students.
- Develop relationships with students that aid in cooperation and socially appropriate behavior.
- Lead instruction and teach program objectives.
- Provide a safe and secure environment for students.
Shift Lead
Andy's Frozen Custard
Dallas, USA
03.2024 - 11.2025
- Created and delivered multiple treats efficiently while providing exceptional customer service to enhance customer experience.
- Maintained workflow by pushing, pulling, lifting, and carrying items weighing up to 55 pounds.
Education
BBA - Business Management
Dallas College
Dallas, TX05-2029
High school diploma -
Lake Highlands High School
Dallas, TX05-2025
Skills
- Point of sale management
- Sales
- Customer service
- Quality control
- Computer literacy
- Microsoft Word
- Teamwork
- Leadership
- Workspace cleanliness
- Cash Handling
- Customer engagement
- Communication Skills
Certification
- CPR Certification
- Food Handler Certification
- ServSafe
Accomplishments
- BSA Eagle Scout Class of 2022
Timeline
Shift Lead
Yogurtland
12.2025 - Current
Instructional Assistant
Xplore
09.2024 - 05.2026
Shift Lead
Andy's Frozen Custard
03.2024 - 11.2025
BBA - Business Management
Dallas College
High school diploma -
Lake Highlands High School