- Outside of work, I am an artist who delves into many different creative outlets like music composition, digital art, painting and cooking!
- Learning Spanish to provide more welcoming, inclusive service for Spanish-speaking clients and customers
ETHAN WALDEN
Maplewood
Summary
Customer service professional with experience in medical, food service, and customer engagement roles. Patient, attentive, and reliable in fast-paced or high-stress environments. Focused on clear communication and helping people feel comfortable and understood. Brings transferable skills and learns new systems quickly.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Summit Medical Group
10.2021 - 10.2022
- Assisted patients with medical records, prescription requests, appointment scheduling, and online portal access via phone and email, utilizing EMR systems and digital communication tools
- Contributed to a 75%+ reduction in call hold times by efficiently managing high-volume patient inquiries and workflows using Microsoft Outlook and Office tools
- Educated patients on providers, procedures, and available services, ensuring clear communication and continuity of care
- Compiled, reviewed, and maintained 25+ medical charts daily within EMR systems, ensuring accuracy, compliance, and timely updates
- Coordinated care and documentation between the practice and external partners—including insurance companies, hospitals, and referring providers—using EMR platforms and Microsoft Office
- Recognized as a trusted and preferred staff member by a leading New Jersey surgeon for professionalism, reliability, and patient-centered support
Customer Engagement Specialist Tier 1
Constant Contact
10.2022 - 08.2023
- Worked with small businesses to support growth and business goals through targeted email marketing strategies
- Assisted customers with technical support and software-related inquiries, providing clear guidance and issue resolution
- Earned promotion to Customer Engagement Specialist within six months based on performance and reliability
- Engaged with a diverse, global customer base across varying ages, cultures, and regions
- Met and exceeded monthly performance metrics, contributing to team goals and milestones
- Utilized Microsoft Office (Word, Excel, Outlook) for documentation, reporting, and internal communication as needed
Server, Foodrunner, To-Go, Host and Busser
Longhorn Steakhouse
02.2024 - 04.2025
- Delivered full-service hospitality in a high-volume highway steakhouse, serving, hosting, food-running, and bussing tables during peak shifts
- Trained and onboarded multiple team members across front-of-house roles, supporting service consistency and efficiency
- Earned a perfect employee performance evaluation within the first year, reflecting reliability, teamwork, and service quality
- Maintained professionalism and composure during high-pressure lunch and dinner rushes, ensuring positive guest experiences
- Provided attentive, friendly customer service while managing multiple tables and competing priorities
- Communicated effectively with kitchen and front-of-house staff to ensure accurate orders and timely service
Food Service and Customer Service Representative
Springbone Kitchen
04.2025 - Current
- Prepared and served food in a fast-casual dining environment across New Jersey and New York City locations, maintaining speed, accuracy, and quality standards
- Supported kitchen operations by cleaning, organizing, and managing equipment and workflow to ensure efficiency and safety
- Trained and supported new team members in food preparation and service procedures
- Remained calm and effective during high-volume lunch and dinner rushes, prioritizing accuracy and customer satisfaction
- Answered phone calls and addressed customer questions, orders, and concerns in a professional manner
- Worked collaboratively with team members to ensure smooth operations and a positive guest experience in both locations
Education
High School Diploma -
Columbia High School
06.2020
Skills
- Expert in customer service
- Proficient in high-pressure settings
- Proficient in advanced computer literacy
- Quick learner and can adapt to new skills on the fly
- Familiar with HIPAA compliance standards
- Account updating
- Experienced with electronic health record systems
- Proficient in Microsoft Excel and Word
Interests
Timeline
Food Service and Customer Service Representative
Springbone Kitchen
04.2025 - Current
Server, Foodrunner, To-Go, Host and Busser
Longhorn Steakhouse
02.2024 - 04.2025
Customer Engagement Specialist Tier 1
Constant Contact
10.2022 - 08.2023
Patient Service Representative
Summit Medical Group
10.2021 - 10.2022
High School Diploma -
Columbia High School