Ethan Wilmes

As a Customer Service Associate I was actively involved in;

• Unloading trucks
• Warehouse supply organization
• Provided information about products and services available to customers.
• Tracked inventory levels of popular items to ensure availability for customers' orders.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained knowledge of current sales promotions and new product releases.
• Kept work area neat, clean, and well-stocked at all times.
• Answered phone calls from customers promptly and courteously.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Recommended improvements in products, service and billing methods to management to prevent future problems.

• Operated POS terminals to input orders, split bills and calculate totals.
• Monitored dining room for cleanliness and proper set-up at all times.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Prepared checks, itemizing total meal costs and taxes.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.