Ethan C. Kielman
Denver,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Executive/Sales Consultant
Hear.com
07.2023 - Current
- Built relationships with customers and community to promote business growth.
- Progressed sales through to completion by working closely with customer relations, production team and marketing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved sales targets by prospecting, qualifying and converting leads.
- Stayed organized and on top of sales activities through regular CRM tracking.
- Quoted prices, credit terms and other bid specifications.
- Developed, maintained and utilized diverse client base.
Server
Blue 32 Sports Bar & Grill
10.2021 - 02.2023
- Greet customers and provide great customer service
- Make suggestions based on customers preferences
- Execute side work efficiently.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Logistics Specialist
TMC Transportation
05.2021 - 08.2021
- Strategically matched available carrier equipment to customer freight loads, adhered to carrier requirements, customer requirements and DOT regulations
- Negotiated current national rates to obtain best price points in our market for each shipment
- Maintained reliable communication with carriers and internal TMC teams regarding pick-ups, transfers and delivery schedules.
- Promptly responded to carrier inquiries regarding freight status
- Conducted cold calls seeking to increase TMC's profitability
- Resolved problems by seeking input from both carrier and TMC internal staff
Lead Cook – Delivery Driver
Barros Pizza
05.2020 - 08.2020
- Resumed the exact responsibilities upon returning.
Busser
THE KEG
09.2019 - 12.2019
- Responsible for cleanliness of all glassware and silverware
- Detailed-oriented ensuring table presentation was clean, safe and pristine for guests, maintained wait-station during shift and accountable for inventory requirements, attentive to guest additional needs or requests, demonstrated team player by projecting a positive and cooperative attitude amongst waitstaff.
Lead Cook – Delivery Driver
Barros Pizza
08.2017 - 09.2019
- Responsible for receiving order tickets and generating orders, multi-tasked and handled pressures within a fast-paced environment.
- Demonstrated strong sense of urgency in producing timely orders in an efficient manner, acquired strong inventory management and portion control skills
- Methodical in checking orders prior to deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Bachelors of Science - Communication
Arizona State University
Tempe, AZ12.2022
A.A. Associates of Arts - Arts
Chandler-Gilbert Community College
Chandler, AZ05.2020
High School Diploma -
Hamilton High School
Chandler, AZ05.2018
Skills
- Industry Trends
- Cost Control
- Outbound Calls
- Market Trend Analysis
- Client Satisfaction
- Quotas and Goals
- Product and Service Knowledge
- Public Relations
- Client Rapport-Building
- Quality Standards
- Product Demonstration
- Sales Goals
Timeline
Account Executive/Sales Consultant
Hear.com
07.2023 - Current
Server
Blue 32 Sports Bar & Grill
10.2021 - 02.2023
Logistics Specialist
TMC Transportation
05.2021 - 08.2021
Lead Cook – Delivery Driver
Barros Pizza
05.2020 - 08.2020
Busser
THE KEG
09.2019 - 12.2019
Lead Cook – Delivery Driver
Barros Pizza
08.2017 - 09.2019
Bachelors of Science - Communication
Arizona State University
A.A. Associates of Arts - Arts
Chandler-Gilbert Community College
High School Diploma -
Hamilton High School
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