Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
2020 Employee of The Year
Timeline
Generic

Ethel Campbell

Katy,TX

Summary


Professional in patient access with deep expertise in healthcare administration and patient support. Skilled in managing patient intake, registration, and insurance verification with strong focus on team collaboration and achieving results. Known for reliability and adaptability in fast-paced environments. Adept at using healthcare software and maintaining patient confidentiality while ensuring seamless operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Patient Access Representative

Memorial Hermann Katy Rehabilitation Hopstial
05.2022 - Current
  • Supervised patient access operations, ensuring compliance with healthcare regulations and standards.
  • Streamlined appointment scheduling processes, enhancing patient experience and reducing wait times.
  • Trained and mentored new staff on accessing patient information systems and workflows.
  • Implemented quality control measures to maintain accuracy in patient data entry and documentation.

Patient Access Representative

Memorial Hermann Rehabilitation Hospital
01.2022 - Current
  • Monitors staff productivity and provide constructive feedback to staff with management guidance
  • Train and in-service new and continuing employees on a continuing basis
  • Obtain insurance eligibility verification for all patients
  • Provide routine and complex financial counseling to patients, researches routine and complex billing issues

Unit Coordinator/CNA

Memorial Hermann Rehabilitation Hospital
01.2014 - 01.2022
  • Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
  • Provide basic patient care under direction of nursing staff.
  • Perform duties such as feed, bathe, dress, groom, or move patients, or change linens.
  • Transferred and/or transport patients. Obtain vital signs, perform accuchecks, and assist RN with bladder scanning and straight catheterization.
  • Utilize Health Quest to admit and discharge patients. Provide clerical support to physicians and nurses.

Certified Nursing Assistant

Legend Oaks Rehabilitation
01.2013 - 01.2014
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Hospice Aide

AMED Hospice Company West
01.2011 - 01.2013
  • Provide routine individualized healthcare such as changing bandages and dressing wounds, and applying topical medications to the elderly, convalescents, or persons with disabilities at the patient's home or in a care facility.
  • Monitor or report changes in health status. May also provide personal care such as bathing, dressing, and grooming of patient.

Admitting Clerk

Bunkie General Hospital
01.2007 - 01.2011
  • Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments, surgeries, or medical consultations.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
  • Maintain medical records, technical library, or correspondence files. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Education

Masters - Healthcare Administration and Management

Capella University
01.2021

Bachelor of Science - Healthcare Administration and Management

University of Phoenix
01.2017

Associate of Arts - Healthcare Administration and Management

University of Phoenix
01.2013

Certified Nursing Assistant - undefined

Louisiana Technical College
Hessmer, LA
01.2004

Skills

  • Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Team leadership
  • Team development
  • Technical proficiency
  • Health Quest proficiency

Certification

  • Nursing Assistant
  • CPR-Basic Life Support

Accomplishments

2023 Rehab Mission Impossible Award-This is a shout out to those who goes above and beyond to achieve the impossible

2024 Rehab Crewmate Award-Awarded to someone whose is dependable and always work well wit the team, contributing to the group effect.

2020 Employee of The Year

This award demonstrates exceptional performance, dedication and significant contributions to the company. It's a prestigious award that acknowledges an employee's overall achievements and positive impact on the organization. 

Timeline

Lead Patient Access Representative

Memorial Hermann Katy Rehabilitation Hopstial
05.2022 - Current

Patient Access Representative

Memorial Hermann Rehabilitation Hospital
01.2022 - Current

Unit Coordinator/CNA

Memorial Hermann Rehabilitation Hospital
01.2014 - 01.2022

Certified Nursing Assistant

Legend Oaks Rehabilitation
01.2013 - 01.2014

Hospice Aide

AMED Hospice Company West
01.2011 - 01.2013

Admitting Clerk

Bunkie General Hospital
01.2007 - 01.2011

Bachelor of Science - Healthcare Administration and Management

University of Phoenix

Associate of Arts - Healthcare Administration and Management

University of Phoenix

Certified Nursing Assistant - undefined

Louisiana Technical College

Masters - Healthcare Administration and Management

Capella University

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