Ethel Harden
Buffalo
Summary
Dynamic Intake Coordinator at Cellino Law, LLP, recognized for singing up cases for the attorneys.. Skilled in relationship building, I excel in delivering exceptional customer service while maintaining confidentiality. My proactive approach fosters teamwork and contributes to a supportive work environment.
Overview
25
25
years of professional experience
Work History
Intake Coordinator
Cellino Law
09.2015 - Current
- Handled incoming calls and distributed necessary documents to new clients.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues
- Handle incoming calls for the attorneys and sign up cases based on personal injury qualifications.
Insurance Billing Specialist
Spectrum Human Services
05.2000 - 04.2008
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
Education
High School Diploma - Architectural Drafting
Seneca Vocational High School
Buffalo, NY06.1993
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Confidentiality
- Multi-line phone operations
- Customer service
- Multitasking and organization
- Relationship building
- Phone and email etiquette
- Data entry
- Decision-making
Timeline
Intake Coordinator
Cellino Law
09.2015 - Current
Insurance Billing Specialist
Spectrum Human Services
05.2000 - 04.2008
High School Diploma - Architectural Drafting
Seneca Vocational High School
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