Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethel Howell

Louisville,Kentucky

Summary

System Administrator with five years of experience diagnosing and resolving technical problem with multiple operating systems. Demonstrated initiative to learn new environments. Dedicated and committed to staying current innovation in technology. Willing to take on challenging roles, tough assignments, and work on tight deadlines. Seeking an opportunity in the Information Technology field where my skills and experience can make a difference.

Overview

23
23
years of professional experience
1
1
Certification

Work History

System Administrator

HJI Supply Chain Solutions
09.2019 - Current
  • Maintain essential IT infrastructure, including operating systems, email systems, desktops, laptops, software and hardware, security tools, applications, servers
  • Monitor data-center health using existing management tools, and maintain new servers when needed, respond to hardware and software issues as they arise
  • Perform server administration tasks (group policies, print services, user/group, and SECURITY permissions)
  • Maintain internal infrastructure requirements, including laptop/desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, lans, wans, and network segments
  • Troubleshooting to identify root cause and provide technical support when needed
  • Perform routine and scheduled audits of all systems, including backups
  • Set up accounts and workstations
  • Assist with managing switches, routers, and other network hardware
  • Troubleshoot issues and outages
  • Upgrade systems with releases and models
  • Collaborate with end-users and departments to gather system requirements and make necessary configurations
  • Conduct training sessions to educate end-users on system functionality
  • Develop a secure and reliable solution that manages user accounts, passwords, user privileges, and access controls
  • Implemented a system backup and disaster recovery plan that ensured data integrity without compromising organizational performance
  • Install firewalls and anti-virus software and deploy 2-factor authentication to ensure cybersecurity and data integrity
  • Attend meetings with the IT department to identify continuous improvement opportunities.

Lab Tech

Norton Healthcare
09.2018 - 08.2019
  • Responsible for independently performing, interpreting, and correlating clinical laboratory tests to assist physicians in diagnosis and treatment
  • Measure vital signs, including pain score and height and weight, update patient medical records
  • Prepares patients for exams and manages flow through clinic area, keeps patients informed
  • Performs phlebotomy and PT/INR documents patient results in patient medical records and in result entry.

Sr. Laboratory Support Tech

Oakwood Hospital
04.2008 - 06.2011
  • Responsible for day-to-day management of staff, dealing with issues, and resolving any staff conflicts that arise
  • Coordinated weekly schedule for PSC/Phlebotomist including monitoring sick days and holidays
  • Performed site inspections and monitor quality controls
  • Worked directly with Laboratory Director and Client Service Manager on how to reduce patient wait time
  • Trained new employees, mentoring and disciplining staff
  • Specimens processing, knowledge of coding and billing.

Help Desk Technician

Canon ITS
06.2001 - 06.2002
  • Provided 60 calls per day technical support via telephone and email
  • Analyzed and identified problems with hardware and software products and maintained log problems using Vantive
  • Assisted customers with technical problems with printer and multifunction.

Education

Bachelor of Science -

Strayer university

ASSOCIATE IN SCIENCE COMPUTER NETWORKING -

STRAYER UNIVERSITY

CERTIFIED MEDICAL ASSISTANT -

BRYAN INSTITUTE

CERTIFIED PHLEBOTOMIST -

TARRANT COUNTY JUNIOR COLLEGE

CERTIFIED LAB TECH, NCA, ASAP -

CompTIA Fundamental -

COMPTIA A -

Skills

  • Customer-service oriented
  • Database administration
  • Technical Support
  • Relationship/ Team building
  • Internal communication
  • Excellent planner and coordinator
  • Access Management
  • Cybersecurity
  • Disaster Recovery
  • Microsoft Azure
  • Window Server Administration
  • Virus Protection
  • Office 365
  • Microsoft Teams
  • VMWare

Certification

CompTia A+

CompTia Security +

Timeline

System Administrator

HJI Supply Chain Solutions
09.2019 - Current

Lab Tech

Norton Healthcare
09.2018 - 08.2019

Sr. Laboratory Support Tech

Oakwood Hospital
04.2008 - 06.2011

Help Desk Technician

Canon ITS
06.2001 - 06.2002

Bachelor of Science -

Strayer university

ASSOCIATE IN SCIENCE COMPUTER NETWORKING -

STRAYER UNIVERSITY

CERTIFIED MEDICAL ASSISTANT -

BRYAN INSTITUTE

CERTIFIED PHLEBOTOMIST -

TARRANT COUNTY JUNIOR COLLEGE

CERTIFIED LAB TECH, NCA, ASAP -

CompTIA Fundamental -

COMPTIA A -

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Ethel Howell