Summary
Overview
Work History
Education
Skills
Timeline
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Ethel Vel-Anita Reyes

Shawnee,KS

Summary

Detailed problem solver with the ability to successfully multitask. Developed leader with the ability to work well with different personalities and develop on areas of opportunity. Accepts challenges to enhance the success of myself, co-workers and the company. My skills include: Customer Service Administration Collections Supervision Communication (Verbal/Written) Accounting Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.

Overview

15
15
years of professional experience

Work History

Real Estate Agent

Platnuim Realty
02.2023 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.

Call Representative

Informa
10.2022 - Current


  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Data Entry

Express Employment
02.2020 - 04.2020
  • Prepare source data for computer entry by compiling and sorting information, establishing entry priorities
  • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
  • Maintain data entry requirements by following data program techniques and procedures
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate.

PCA

Diamond home health Care
09.2017 - 12.2019
  • Assist in direct and supervisory care of consumers
  • Assist with medication
  • Keeping a organized/clean space for the patient

Senior Account Representative

DCM Services
09.2014 - 10.2019
  • Help customers and clients with estate and probate matters
  • Investigate and resolve customer/client concerns in a courteous manner
  • Send complaints received timely to the Compliance department
  • Assists in CPE courses (Advance Money Management)
  • Assists in training on the team (negotiations, complaint calls, money sources and fact finding)

Cashier

Pilgrim
10.2008 - 10.2017
  • Itemizes and totals purchases by recording price, departments, taxable and nontaxable items, operating cash register
  • Enter price changes by referring to price sheets and special sale bulletins
  • Discount purchases by redeeming coupons
  • Collect payments by accepting cash, check, or charge payments from customers.

Data

Adecco
12.2013 - 09.2014
  • Prepare source data for computer entry by compiling and sorting information, establishing entry priorities
  • Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
  • Maintain data entry requirements by following data program techniques and procedures
  • Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Education

Associate of Arts - Business' Administration

Normandale Community College
05.2018

Skills

  • Bookkeeping
  • Microsoft Office Suite (Word, Excel, Access and Outlook)
  • QuickBooks
  • FACS
  • Coordinate Closings
  • Property Rights
  • Investment Property Expertise
  • Client Needs Assessment
  • Meeting Arrangements
  • Lender Relations
  • MLS Updating
  • Home Tours

Timeline

Real Estate Agent

Platnuim Realty
02.2023 - Current

Call Representative

Informa
10.2022 - Current

Data Entry

Express Employment
02.2020 - 04.2020

PCA

Diamond home health Care
09.2017 - 12.2019

Senior Account Representative

DCM Services
09.2014 - 10.2019

Data

Adecco
12.2013 - 09.2014

Cashier

Pilgrim
10.2008 - 10.2017

Associate of Arts - Business' Administration

Normandale Community College

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Ethel Vel-Anita Reyes