Ethin S. Sin
Operations Manager
Manteca,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Operations Manager
Amazon
04.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
Shift Supervisor
Starbucks
06.2021 - 04.2023
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Order Picker
The Home Depot Inc
06.2021 - 05.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Shift Lead
Ghai Management
03.2019 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
GED -
Health Careers Academy
Stockton, CA 05.2001 -
Skills
Operational Management
Effective Issue Resolution
Customer service
Performance monitoring
Team Leadership
Customer retention
Workflow optimization
Inventory Control
Accomplishments
- Promoted to Operations Management after 1.5 years with the company.
- Supervised team of 40 staff members.
- Promoted to Shift Supervisor after 1 year with the company.
- Promoted to Shift Leader after 2 years with the company. When I became 18.
- Reduced Labor Costs by 10% through Associate Maximization.
Timeline
Operations Manager
Amazon
04.2023 - Current
Shift Supervisor
Starbucks
06.2021 - 04.2023
Order Picker
The Home Depot Inc
06.2021 - 05.2022
Shift Lead
Ghai Management
03.2019 - 06.2021
GED -
Health Careers Academy
05.2001 -
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